Shipping policy
We currently ship within the USA. If you aren't from the United States, please visit artjag.ca. International shipping will be available in 2027.
Shipping Rates & Delivery Times (US)
All orders are custom made to order. Delivery windows include production handling time plus carrier transit time.
| Product Category | Shipping Cost | Estimated Delivery Window | Coverage |
|---|---|---|---|
| Wall Art Prints | Free Shipping | 8 – 14 business days | Contiguous US (48 states + DC only) |
| Table Linens | Free Shipping | 7 – 10 business days | United States |
| Mugs & Clocks | Free Shipping | 3 – 6 business days | United States |
| Note Cards & Fabric | Free Shipping | 5 – 8 business days | United States |
| Bed Linens, Pillows & Cushion Covers | Live carrier rates calculated at checkout | 3 – 8 business days | United States |
Because our catalog features a curated collection of fine art, home decor, and lifestyle accessories produced across different specialized facilities, orders containing multiple items will almost always ship separately to ensure each piece meets our quality standards.
Tracking information will be emailed to you as soon as each individual package ships. You can also track your order anytime using the Track Your Order link in our footer.
Shipments Lost in Transit & Delivery Inquiries
Lost in Transit (Tracking Stalled):
Because our fine art and home decor items are crafted and fulfilled to order by our specialized production studios, tracking updates may occasionally pause between facility departure and regional courier handoff. If your tracking status has stopped updating for more than 7 business days past the expected delivery date, contact us at support@artjag.com with your order number. We will open an official trace inquiry with the fulfillment lab and carrier. If the carrier confirms the shipment is lost in transit, Artjag will promptly arrange a complimentary replacement to be produced and shipped to you.
Packages Marked "Delivered" but Not Received:
If the carrier’s tracking confirms delivery to the destination address submitted at checkout:
- Check surrounding property areas, porches, side doors, parcel lockers, or community mailboxes.
- Check with neighbors or household members to ensure the package was not brought inside on your behalf.
If the shipment cannot be found, notify us at support@artjag.com within 7 business days of the delivery timestamp. We will coordinate with our fulfillment partner and the carrier to request delivery scan records and GPS coordinates.
Artjag is not responsible for lost or stolen merchandise once the carrier has recorded a valid delivery confirmation to the shipping address provided at checkout. We advise customers suspecting package theft to contact local authorities or file a report directly with the carrier.
Need Help?
Email support@artjag.com or use our contact form.