Refund policy

Order Cancellations

Because our products are custom made to order by our production partners, manufacturing is scheduled and initiated immediately after an order is placed. As a result, we're unable to accept cancellations or modifications once an order is submitted — but we always want to help if at all possible. If you need to update your shipping address, please reach out to us as soon as possible and we'll do our best to make the change before your order is dispatched from our production facility. Once your item arrives, eligible products may be returned following our standard return instructions below.

Starting a Return

Go to my.artjag.com and sign in with your email address using a one-time verification code — no password needed. Open your order history, select the order and items you would like to return, and follow the simple 4-step flow to submit your request. Once approved, you will receive email updates with your shipping instructions and a USPS drop-off QR code.

What Items Are Eligible for Return?

  • Returns must be requested within 14 days of delivery.
  • Items must be unused and in resale condition.
  • Proof of purchase (order confirmation or receipt) is required.

What Is Not Eligible for Return or Refund?

  • Wall art (all formats and price points) — no returns or exchanges.
  • Items marked as Final Sale — no returns or exchanges.
  • Items that show signs of use, washing, or damage.
  • Original shipping charges — non-refundable.

Contact us if you have a question about a specific item before initiating a return.

Return Shipping Costs

  • Standard Returns: Customers are responsible for the cost of return shipping, unless you received the wrong item or a defective or damaged one. The return label fee will be automatically calculated when processing through our return portal.
  • Incorrect or Defective Items: If you receive an incorrect or damaged item, please initiate a request through our portal within 7 days of delivery and attach clear photo proof. Upon verification, we will issue a prepaid shipping label and send a replacement at no extra cost to you.

How to Ship Your Return (USPS QR Code Drop-Off)

No printer required! Once your return is approved:

  1. Pack the item(s) securely — original packaging preferred.
  2. Place a copy of your return confirmation email, or write your RMA number (Return Merchandise Authorization — your unique return reference number) inside the package to help us process your return quickly. Your RMA number can be found in your return request approval email.
  3. Present the QR code from your return confirmation email at any USPS counter. They will scan it and print your shipping label on the spot. Please ask for and keep your USPS drop-off receipt.
  4. You will receive updates on your return status by email and on the return tracking page.

When Will I Receive My Refund?

Refunds are processed only after the following conditions are met:

  1. Your return shipment has been received at our returns center.
  2. The item has been inspected and confirmed to be unused, undamaged, and in resalable condition.
  3. Once inspection is complete, your refund will be issued to your original payment method.

Once you drop off your return, the entire refund process typically takes 7 to 14 business days from start to finish:

  • Transit Time (3–7 business days): The time it takes for USPS to deliver your package to our returns center.
  • Inspection & Processing (1–3 business days): Once received, our team inspects the item to confirm it is unused and in its original condition, then issues your refund in our system.
  • Bank Posting Time (3–5 business days): Once approved, the refund is processed back to your original payment method. Depending on your financial institution, it may take a few additional business days to post to your account statement.

You will receive automatic email updates at every step, including when your return is received and when your refund has been processed.

Items That Fail Inspection

If a returned item does not meet our resale conditions (signs of use, washing, or damage), we reserve the right to decline the refund. In this case, we will notify you by email and offer to return the item to you at your expense, or dispose of it after 14 days if no response is received.