Returns, Refunds & Order Cancellation

Set of six framed floral prints on a wall with a wicker chair and plants in the foreground.

Returns Policy

You may return your purchase for a full refund if the return request is initiated within 14 days of receiving your order.

Please inspect your order upon receipt and contact us immediately if you receive the wrong item item or if an item is defective or damaged so that we can evaluate the issue and make it right.

We'll pay the return shipping costs if the return is a result of our error. For example, if you received an incorrect or defective item.

Wooden sideboard with two framed floral prints on a gray-blue wall.

Returns Process

Initiate your return request within 14 days of receiving your order by logging into your customer account at this url: https://account.artjag.us

Modern room with white dresser, blue chair, and floral artwork featuring white peonies.

Refunds

You should expect to receive your refund within 14 days of our receipt of your returned item(s).

This time period includes:

  • the time it takes us to process your return once we receive it (2 to 4 business days)
  • the time it takes your bank to process our refund request (5 to 10 business days).
Modern boho-style living room with red wall, wicker chair, side table and graphic art in black, red and fuchsia.

Order Cancellation

As Artjag prepares all orders "on demand", once an order is placed it isn't possible to cancel it.

If you change your mind after placing an order, you will need to wait until your order is received. At that point, you will be able to initiate a return request.

Returns must be initiated within 14 days of receiving your order.

All returned items must be in the same condition as you received them, unworn or unused, with tags, and in their original packaging.